Time Warner's Cognitive Dissonance

We have Time Warner Cable for both television and internet access. Their service has never been good and though we recently experienced a stretch of about two years with relatively few problems, we have experienced 2 major outages of signal into our home in the past 2 weeks. One lasted 36 hours and another over 12 hours. During the 36 hour outage, they apparently started working on resolving the problem one evening, stopped, and then did not start again until the next afternoon. Their response about this when I called to check the status of the problem was that "We don't work at night."

Approximately 3 hours after the most recent 12 hour outage, I received a call from Time Warner extending me a special offer to switch my phone service to them as well. I refrained from both cursing and maniacal laughter, and explained my recent experience to the rep on the telephone, adding "Since Verizon works at night, I think I'll stick with them for my home phone service." The rep paused, and then asked again whether I was interested in a special offer. Was she deaf?

UPDATE: So a few hours after I posted the above entry, I went through the mail and opened my bill from Time Warner to find that they had not credited me for the first outage which took place several days before the bill was issued. I called Time Warner and after about 10 minutes combined hold and representative research time, the rep issued the appropriate credit. She then asked me if I would like a special offer to switch to their phone service. There was silence on my end for a few moments before I said, "Did you hear nothing I just said about my service being out for 2 days, and again just the other day?"

Mamma mia . . .